Do you offer tiered discounts or strategic pricing for small first orders that lead to large orders? Yes. ORI POWER support annual agreement pricing. After a successful trial order, customers enjoy tiered rebates, exclusive prices and priority production scheduling. Key points: 1. Trial order welcome - Start with a small trial order to verify quality. 2. Tiered rebates - Better prices as ...

Why is ORI POWER’s price higher than other suppliers ORI POWER’s pricing reflects our commitment to reliable quality, professional manufacturing, and long-term supply stability. Our investment in sterile consumables, flame-retardant cases, and strict quality control helps deliver safer, more consistent products for global customers. What you receive with ORI POWER: 1. Sterile consumables ...

Can we pay cash on delivery (COD)? No, cash on delivery is not supported. We require a deposit payment or an Alibaba Trade Assurance transaction. Key points: 1. No COD - Payment in advance is required for production. 2. Deposit payment - 30% deposit confirms the order. 3. Trade Assurance - Alibaba Trade Assurance protects both parties. 4. Secure transactions - All payment channels are...

Can the deposit be changed to 30%? 30% is our standard deposit rate. For larger orders the deposit may be 50%, and the terms are negotiable based on the order value. Key points: 1. 30% standard - The standard deposit for regular orders. 2. 50% for large orders - Larger order values may require 50% deposit. 3. Negotiable - Terms can be discussed for long-term cooperation. 4. Clear cont...

What are your payment terms? Our payment terms are 30% deposit and 70% balance before shipment. We accept T/T, PayPal, Western Union and L/C. Key points: 1. 30% deposit - Deposit to confirm the order. 2. 70% before shipment - Balance paid before goods leave the factory. 3. T/T, PayPal, WU, L/C - Multiple payment methods accepted. 4. Alibaba Trade Assurance - Available for platform ord...

Does the quotation include import duty? No. The standard quotation is FOB/EXW and does not include import duty. A DDP quotation with duty included to your door is available separately. Key points: 1. FOB/EXW standard - Price excludes import duty. 2. DDP available - Duty-paid door-to-door quotation on request. 3. Clear terms - Every quotation states exactly what is included. 4. No surp...

Does your quotation include tax? Can you estimate freight and cost proportion? Our quotations are FOB/EXW and exclude tax by default. DDP door-to-door delivery with duty included is available on request, and we provide accurate freight estimates. Key points: 1. FOB/EXW default - Standard price terms excluding tax. 2. DDP option - Door-to-door delivery with duty included. 3. Freight esti...

Can you send a detailed quotation? Yes. We provide a formal quotation in PDF or Excel format including model number, configuration, MOQ, unit price, packaging and lead time. Key points: 1. Full details - Model, configuration, MOQ, price, packaging and lead time. 2. PDF & Excel - Both formats available for your records. 3. No hidden costs - Clear price terms (FOB/EXW/DDP) stated. 4. Qu...

Can you customize the instruction manual? Yes. We support multi-language instruction manuals including English, French, German, Spanish, Japanese and Korean. Key points: 1. Multi-language - EN, FR, DE, ES, JP, KR and more. 2. Regulation-ready - Manual content aligned with target market rules. 3. Design service - Layout and illustration design by our team. 4. QR & digital - Digital man...

What logo processes do you support? We support silk screen printing, hot foil stamping in gold or silver, adhesive stickers and woven labels. Key points: 1. Silk screen - Durable printing on cases and packaging. 2. Foil stamping - Premium gold or silver foil logos. 3. Stickers - Flexible adhesive label branding. 4. Woven labels - Professional sewn-in labels for fabric kits. We will ...

How long does sampling take? Will bulk goods match the sample? Samples take 5-7 days. Bulk production is 100% matched to the confirmed sample, controlled by our full-process QC. Key points: 1. Sample in 5-7 days - Fast sample development and delivery. 2. 100% match - Bulk goods match the confirmed sample exactly. 3. Full QC - In-process checks guarantee consistent quality. 4. Sample f...

What is the MOQ for customized products? The standard MOQ is 500 pieces per style. Mixed-style orders start at 1,000 pieces, and OEM orders generally start at 500 pieces. Key points: 1. 500 pcs/style - Standard MOQ per product style. 2. 1,000 pcs mixed - Mixed-style orders accepted from 1,000 pieces. 3. OEM from 500 - Customized orders generally from 500 pieces. 4. Flexible trial - Tr...

What are your MOQ and price tiers for customized orders? Standard MOQ is 100 sets, and OEM orders start from 500 sets. Larger quantities enjoy tiered pricing, and annual customers receive exclusive low prices. Key points: 1. Standard MOQ - 100 sets for standard products. 2. OEM MOQ - From 500 sets for customized orders. 3. Tiered pricing - Better prices for larger quantities. 4. Annua...

I am not familiar with my local market - can you recommend a configuration? Yes. Using our global market data, we recommend the optimal compliant configuration based on your country, industry and usage scenario, and we guarantee smooth customs clearance. Key points: 1. Country-based - Configurations adapted to local regulations and habits. 2. Industry-based - Industrial, outdoor, vehicle ...

Can you do OEM/ODM? Yes. We support OEM/ODM orders. Working from your drawings or samples, we customize the logo, instruction manual, contents and packaging. Key points: 1. OEM service - Produce to your drawings, samples and specifications. 2. ODM service - Design and develop new products with our R&D team. 3. Full customization - Logo, manual, configuration and packaging all customizab...

Do you accept full customization (logo, packaging, contents)? Yes. We support full customization including logo printing, color boxes, instruction manuals, inner contents, colors and materials - a complete one-stop OEM/ODM service. Key points: 1. Logo & branding - Silk screen, foil stamping, stickers or woven labels. 2. Packaging - Custom color boxes, FSC eco packaging and inserts. 3. C...

Do you provide test reports after sterilization? Yes. Third-party bioburden and sterility validation reports are provided for all sterilized kits. Key points: 1. Bioburden test - Microbial load validation before sterilization. 2. Sterility validation - Confirmed sterility after EO or irradiation processing. 3. Third-party issued - Reports from accredited testing laboratories. 4. Per b...

Do your first aid kits have CE certificates? (Standard reply) Under EU MDR (EU) 2017/745, non-EU based suppliers selling products into the EU must meet the following requirements: Non-sterile Class I devices need a CE Declaration of Conformity (DoC) plus EU Authorised Representative plus EUDAMED registration - Notified Body certification is not required. Sterile Class I devices need a CE cert...

Are your test reports recognized by third parties? Original lab reports available? All our test reports and certificates are issued by authoritative third parties such as SGS, BV and TUV. Original lab reports, certificate numbers and online verification channels are available, and they are accepted for customs clearance worldwide. Key points: 1. Authoritative issuers - SGS, BV and TUV third...

Which markets do CE, ISO and FDA apply to? Which certifications do you currently hold? CE: EU 27 countries plus the European Economic Area. FDA: the United States. ISO 13485: a globally applicable quality system. We hold CE MDR, FDA and ISO 13485 - certificates are verifiable online, valid for 5 years, and cover our full first aid kit range. Key points: 1. CE - EU 27 + EEA market access. ...

Can you provide regulatory consultation for my country's standards (DIN/OSHA)? Yes. We customize kit contents and labeling according to German DIN, US OSHA and other national standards, and provide complete compliance solutions for your market. Key points: 1. German DIN - DIN 13164 vehicle kit configurations. 2. US OSHA - ANSI/ISEA Z308.1 workplace kit compliance. 3. Labeling customizat...

Can you provide fireproof, antibacterial, non-toxic or chemical safety (MSDS/SDS) reports? Yes. We provide a full set of SDS, RoHS, REACH, non-toxic, antibacterial and fireproof test reports for our products. Key points: 1. SDS / MSDS - Safety data sheets for chemical-containing components. 2. RoHS & REACH - EU chemical compliance reports. 3. Non-toxic & antibacterial - Material safety ...

Which authority issues your certificates? Can they be verified online? Our certificates are issued by EU Notified Bodies and through official FDA registration. They can be verified on the official websites and are genuine and valid. Key points: 1. EU Notified Body - CE certificates issued by official notified bodies. 2. FDA registration - Officially registered with the US FDA. 3. Online...

Do we need third-party testing or a designated laboratory? We support testing by any authoritative institution such as SGS, BV or TUV. The cost and test items are executed according to your specific requirements. Key points: 1. Any authority - SGS, BV, TUV or your designated laboratory. 2. Flexible items - Test scope customized to your market and buyer requirements. 3. Transparent cost ...

Do your products meet target market certification requirements? (CE / ISO / FDA) Yes. Our products fully comply with CE MDR, FDA, UKCA and TGA requirements, and we provide complete certificates and Declarations of Conformity (DoC). Key points: 1. CE MDR - Compliant with EU Medical Device Regulation. 2. FDA - Registered for the US market. 3. UKCA - UK market conformity certification. 4...

Do you have factory audit reports? Yes. We hold SGS and BV third-party factory audit reports covering quality and social responsibility, and we can share the non-sensitive parts for your review. Key points: 1. SGS audit - Third-party quality audit report. 2. BV audit - Bureau Veritas social compliance audit. 3. Quality + CSR - Covering quality systems and social responsibility. 4. Sha...

Do you have ISO 13485 certification? Yes. We have passed ISO 13485:2016 medical device quality management system certification, and our production runs in full compliance with the standard. Key points: 1. ISO 13485:2016 - Current international medical device quality standard. 2. Full compliance - Production processes follow the certified system. 3. Audit maintained - Certification is ma...

Do you have a complete quality management system? Can you provide ISO 13485 or BSCI certificates? We are certified with ISO13485, CE and FDA. Some customers have additionally passed BSCI and SGS factory audits, and we can provide the full report set. Key points: 1. ISO 13485 - Medical device quality management system certification. 2. CE & FDA - EU and US market certification held in-hous...

Do you provide full logistics tracking and customs declaration assistance? Yes. We provide full logistics tracking, complete customs declaration documents, and DDP door-to-door service including duty. The customer only needs to receive the goods. Key points: 1. Real-time tracking - Logistics status visible from factory to destination. 2. Customs documents - Complete declaration files prep...

What is the most cost-effective and customs-safe shipping method for liquid or powder products? Liquid and powder products are declared compliantly as non-dangerous goods. We support sea freight, air freight or express delivery, and provide complete compliance documentation to guarantee smooth customs clearance. Key points: 1. Compliant declaration - Correct classification and declaration f...

Do you offer plastic-free packaging options? Yes. We offer FSC all-paper packaging with pulp inner liners - a 100% plastic-free solution for eco-conscious brands. Key points: 1. FSC paper box - Forest-certified sustainable paper packaging. 2. Pulp inserts - Molded pulp inner liners replace plastic trays. 3. Zero plastic - 100% plastic-free packaging on request. 4. Brand ready - Custom...

Do you have long-term third-party testing and logistics partners? We have long-term partnerships with SGS and BV for third-party testing, and DHL, FedEx and reliable sea freight forwarders for logistics - stable and dependable. Key points: 1. Testing partners - SGS and BV for third-party product testing and audits. 2. Express partners - DHL and FedEx for fast international shipments. 3....

Have you worked with similar customers in my country? Are you familiar with customs clearance? We have exported to more than 100 countries including the EU, US, Australia, UK and Germany, and we are familiar with local customs clearance and regulations. Key points: 1. 100+ countries - Proven export experience across all major regions. 2. EU/US/AU/UK/DE - Deep experience in the most regula...

Which countries do you mainly export to? We mainly export to the US, Canada, Australia, Germany, the UK and Japan, and every order complies with local first aid regulations. Key points: 1. Major markets - US, Canada, Australia, Germany, UK and Japan. 2. 100+ countries - Experience exporting to over 100 countries worldwide. 3. Local compliance - Contents and labeling adapted to each dest...

What is your monthly production capacity? Can you guarantee on-time production? Our monthly capacity is 50,000 sets. Regular lead time is 34-45 days, and stock items ship within 7 days. Urgent orders can be expedited thanks to our mature production planning. Key points: 1. 50,000 sets/month - Stable high-volume production capacity. 2. 34-45 days lead time - Regular production lead time fo...

Are you a factory or a trading company? We are a direct first aid kit manufacturer integrating R&D, production and quality inspection in-house. We are not an intermediary, we provide CE, FDA and TGA compliance support, and our direct-factory prices are more competitive. Key points: 1. Direct manufacturer - In-house R&D, production and QC - no middleman costs. 2. Compliance support - CE, F...

Where is your factory located? Are you a real factory or a trading company? We are an own factory in Zhejiang, China, with more than 10 years of professional first aid kit production. We are not a trader, and we support video or on-site factory audits. Key points: 1. Own factory - Located in Zhejiang, China - direct manufacturer, no middleman. 2. 10+ years experience - A decade of special...

How can we use your product images and catalogs? We provide high-resolution watermark-free original images, scene photos, detail pictures and an English catalog PDF. They are ready for your international website, Alibaba store, independent site, exhibitions and client proposals, with custom logo replacement supported. Key points: 1. Original images - High-resolution, watermark-free photos f...

Do you have quality complaints or detained goods cases? How do you solve them? Our complaint rate is extremely low. If any problem occurs, we offer free replacement or full refund and handle the case quickly. Key points: 1. Extremely low rate - Full-process QC keeps quality complaints to a minimum. 2. Free replacement - Defective items are replaced at no cost. 3. Full refund - Serious i...

What compensation or contingency plan do you offer if delivery is delayed? If delivery is delayed due to our fault, we can negotiate compensation including replacement goods, discounts or expedited air freight, executed according to the contract terms. Key points: 1. Replacement - Free replacement of delayed or damaged goods. 2. Discount - Contract-based price adjustment for the affected ...